Privacy Policy

panalibet is an online casino and sports betting platform operating at panalibet.asia, serving Filipino players across the Philippines including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. panalibet operates under PAGCOR regulations as the applicable regulatory framework for online gaming in the Philippines.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, panalibet acts as the Personal Information Controller in respect of the personal data of registered players and website visitors. This means panalibet determines the purposes and means by which your personal data is processed.

Where panalibet engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and customer support platforms — those providers act as Personal Information Processors and are contractually bound to process data only in accordance with panalibet's instructions and applicable Philippine law.

panalibet collects the following categories of personal data from players and website visitors:

Identity and Contact Data

• Full legal name as it appears on a government-issued Philippine ID.
• Date of birth (used for age verification — players must be 21 years of age or older).
• Residential address in the Philippines.
• Philippine mobile number.
• Email address.
• Government-issued ID type and number (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID).

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment method references.
• GCash or PayMaya account reference numbers (not full wallet credentials).
• Bank account reference details for BPI, BDO, and Metrobank transfers (account name and last digits only).
• Wagering history, game activity records, and Account balance information.

Technical and Usage Data

• IP address and approximate geolocation at the time of login and transactions.
• Device type, operating system, and browser information.
• Session duration, pages visited, and features used within the panalibet platform.
• Login timestamps and Account activity logs.

Communications Data

• Records of your communications with panalibet customer support, including live chat transcripts and email correspondence.
• Responses to surveys, promotions, or feedback requests where you choose to participate.

panalibet collects personal data through the following means:

• Direct Registration: Information you provide when creating your panalibet Account, including your name, date of birth, contact details, and preferred payment method.
• Identity Verification: Documents and information you submit when completing Know Your Customer (KYC) verification, including copies of government-issued IDs.
• Transactions: Data generated automatically when you make deposits, place wagers, or request withdrawals through the panalibet platform.
• Platform Usage: Technical data collected automatically through cookies, web beacons, and server logs when you access and use the panalibet website.
• Customer Support Interactions: Information you provide when contacting our support team via live chat or email.
• Third-Party Verification Services: Data received from identity verification and fraud prevention service providers used to confirm your identity and protect the integrity of the platform.
• Payment Processors: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers following the processing of your deposits and withdrawals.

panalibet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your panalibet Account, including processing your registration, verifying your identity and age, and managing your Account settings and preferences.
• Service Delivery: To provide you with access to panalibet's games, betting markets, promotions, and all other platform features and services.
• Payment Processing: To process your deposits and withdrawal requests, verify payment method ownership, and maintain accurate financial records of all transactions.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering obligations under Republic Act No. 9160 as amended, and other Applicable Law, including mandatory reporting obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, collusion, money laundering, underage gambling, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling, administer responsible gaming tools such as deposit limits and self-exclusion, and comply with PAGCOR's player protection requirements.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the functionality, performance, and user experience of the panalibet platform.

Under the Data Privacy Act of 2012, panalibet processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration, including Account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other requirements imposed by Philippine law.
• Legitimate Interests: Processing necessary for panalibet's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications and the processing of any sensitive personal information. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

panalibet does not sell your personal data. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors receive the minimum data necessary to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers receive identity documents and personal details solely for the purpose of verifying your identity and age in compliance with PAGCOR requirements.
• Fraud Prevention Services: Data may be shared with fraud detection and prevention service providers to protect the integrity of the platform and the security of all players.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities may receive data as required by law or regulatory instruction.
• Customer Support Platforms: Third-party customer support software providers may process communication data on panalibet's behalf, subject to data processing agreements.
• Legal and Professional Advisers: Lawyers, auditors, and other professional advisers may receive data where necessary for the provision of professional services to panalibet, subject to confidentiality obligations.

panalibet uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze usage patterns. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the operation of the panalibet platform, including maintaining your login session, processing transactions, and ensuring platform security. These cookies cannot be disabled without affecting core platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the panalibet platform, enabling us to identify areas for improvement and optimize platform performance.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use the panalibet platform. panalibet does not use third-party advertising or behavioral tracking cookies.

panalibet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the panalibet platform is encrypted using 256-bit SSL/TLS technology. Personal data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized panalibet personnel and service providers on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: panalibet offers two-factor authentication for all registered player Accounts to reduce the risk of unauthorized access.
• Regular Security Audits: panalibet conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities in our systems.
• Incident Response: panalibet maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act and NPC Circular No. 16-03.

panalibet retains personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by PAGCOR regulations and Philippine law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your Account's active status plus a minimum of five (5) years following Account closure, in compliance with PAGCOR record-keeping requirements and anti-money laundering obligations under Republic Act No. 9160.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Identity Verification Documents: KYC documents are retained for the period required by PAGCOR and AMLC regulations, typically five (5) years from the end of the business relationship.
• Customer Support Records: Communication records are retained for three (3) years from the date of the interaction, unless a longer period is required for ongoing dispute resolution or regulatory purposes.
• Marketing Consent Records: Records of your marketing communication preferences and consent are retained for the duration of your Account plus three (3) years, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with panalibet's data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated from active processing until deletion is possible.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by panalibet:

• Right to Be Informed: The right to be informed of how your personal data is collected, used, stored, and shared — which is the primary purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data panalibet holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you. You may update basic Account information directly through your Account Settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to panalibet's legal obligations to retain certain data under PAGCOR regulations and Philippine law.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may exercise this right at any time by updating your communication preferences in Account Settings or by contacting our support team.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe panalibet has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy. panalibet will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines.

The panalibet platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. panalibet does not knowingly collect personal data from individuals under the age of 21.

All registration attempts are subject to age verification procedures. Where panalibet discovers that personal data has been collected from a person under 21 years of age, the relevant Account will be immediately closed, all deposits will be returned to the original payment method, any winnings will be forfeited, and the personal data will be deleted as soon as practicable.

If you are a parent or guardian and believe that a minor in your care has registered an Account on panalibet, please contact our support team immediately at [email protected] so that we can take prompt action.

panalibet may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, special events, and other offers where you have provided your consent to receive such communications during registration or at a later date.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in the Notifications section of your Account Settings.
• Clicking the unsubscribe link included in any marketing email sent by panalibet.
• Contacting our support team via live chat or email and requesting to be removed from marketing communications.

Please note that withdrawing consent to marketing communications does not affect your receipt of transactional and service-related communications, such as deposit confirmations, withdrawal notifications, Account security alerts, and important policy updates. These communications are necessary for the operation of your Account and cannot be opted out of while your Account remains active.

panalibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or NPC guidelines. When material changes are made, panalibet will notify registered players via email to their registered address and/or via a prominent notice on the platform at least 7 days before the changes take effect.

The most current version of this Privacy Policy will always be accessible at panalibet.asia/privacy-policy. The "Last Updated" date at the top of this document reflects the date of the most recent revision. Your continued use of the panalibet platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how panalibet protects your personal data.

panalibet has designated a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012 and NPC Circular No. 17-01. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us through the following channels:

• Data Protection Officer: [email protected] — please include "Data Privacy Request" in the subject line of your email.
• Live Chat Support: Available 24/7 via the panalibet platform. For data privacy matters, please request to be connected to the Data Protection team.

panalibet will acknowledge all data privacy enquiries within 48 hours and provide a substantive response within 30 days of receipt of a verified request.